When the coating does not behave as it should
We analyse substrate preparation, application parameters, operating conditions and the compatibility of the products used. We help to narrow down the possible causes and plan corrective actions.
Technical consultancy
From system selection to problem-solving
Our advisers work in paint shops and production facilities on a daily basis. They help to select the right system for the substrate and working conditions, set up the application process and identify the cause of a defect before the problem leads to increased material wastage and costs.
When can a technical adviser help?
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Report a problem
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When you are implementing a new platform or requirement
Enquire about system selectionWe help you select a complete system tailored to the type of substrate, the operating environment and the required standard. We also advise you on the necessary technical documentation.
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When you want to streamline the process
Arrange a process reviewWe review the various stages of the work and identify areas where we can improve consistency, reduce lead times or minimise material wastage.
Start with the application, not the product name
Describe the context, working conditions, process stage or problem your team is facing. Selecting a specific product or system will be the next step.
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01
Selection of a system
We analyse the application, the type of substrate, the operating environment and the process requirements in order to identify the appropriate technological approach.
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02
The application and the process
We help you organise the various stages of the application process, operating parameters and the compatibility of the products used.
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03
Optimisation of operations
We examine areas relating to material consumption, the reproducibility of results and process organisation.
The team
You speak directly to a practitioner
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Jakub Tomaszewski
Profix | Products, colours and paint systems
A Product Manager with over ten years’ experience in the chemical industry and previous laboratory experience. During training sessions, he combines product knowledge with topics relating to colour theory, mixing systems and the correct use of coating technologies.
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Artur Musiał
Simplex | Industrial coating application
An industrial paint technician with many years of practical experience. He delivers training on surface preparation, application methods, anti-corrosion systems, and the inspection of coating parameters and quality.
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Profix | Praktyczne techniki lakiernicze
A paint technician with experience gained in workshops. During practical sessions, he demonstrates the successive stages of the repair process: surface preparation, the application of primer, base coat and clear coat, and the correction of imperfections in the finish.
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Marek Lemiszewski
Profix | Paint repair techniques
A technician with many years’ experience in automotive paintwork. He combines his knowledge of repair technology with practical workshop experience, delivering training on product application, coating restoration and the rectification of paintwork faults.
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Karol Molski
Profix | Colours and technical support
Colour technician and technical adviser at Profix. In his training sessions, he focuses on practical work with colour, using Profix solutions, and resolving problems that arise during paint repairs.
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Grzegorz Turek
Colour | Formulations and mixing systems
Head of the Multichem Colour Laboratory, specialising in colour science and formulation. During training sessions, he demonstrates how to select colours correctly, work with colour-mixing systems and achieve consistent results.
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Karol Polechoński
Simplex | Industrial processes and coatings
He combines his knowledge of Simplex solutions with a practical approach to the organisation of industrial paint shops. He delivers training on the selection of systems, quality control of coatings and improving the efficiency of painting processes.
Support you can count on
A reply within 24 hours
We combine prompt service with the expertise of our advisers and the laboratory facilities supporting the Profix and Simplex brands.
24
hours: response time to a B2B enquiry
12
Profix and Simplex advisers
4
laboratories supporting advisers
50
countries receiving support from partners
A visit to a client
When a diagnosis requires an on-site visit
We analyse most cases remotely, based on a description, photographs and process parameters. If this information is not sufficient, an adviser can walk the team through the entire process directly at the workstation, help identify the source of the problem and plan the next steps.
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On-site fault analysis When the photographs and description do not make it possible to determine unequivocally what is causing the problem with the coating.
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Assessment of application conditions We check factors that cannot be reliably assessed remotely: temperature, humidity, cabin ventilation and the condition of the equipment.
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Implementation with the team We carry out the initial implementation of the new system in collaboration with the client’s staff, in their own environment and using actual components.
Please describe the situation. We’ll decide on the next step.
Please provide us with details of the application, the substrate, the products used and the operating parameters. You may also attach photographs of the defect or the workstation. The more information we receive, the more efficiently our adviser will be able to begin the analysis.
Enquiries regarding technical advice
Find out what a consultation with an adviser is like, what you should prepare, and when support is available directly at the workplace.
No. Technical support is part of our partnership with Multichem; it is available to both existing partners and companies that are still considering implementing our systems. It includes remote support, system selection and, where necessary, a site visit.
We respond to enquiries from B2B customers within 24 hours. If the matter requires laboratory analysis or an on-site visit, our initial reply will set out the next steps and what we need from you.
Yes, if the problem cannot be resolved remotely. We support our partners worldwide, both in Poland and in the international markets where the Profix and Simplex brands operate. The visit is carried out as part of our collaboration.
The following information is most helpful: the product name and batch number, the type of substrate, a description of the process including application parameters, the conditions at the work site, and photographs of the defect taken in good lighting, both close-up and from a distance. The more details you provide, the greater the chance of resolving the issue in our first response.
Yes. We select anti-corrosion kits based on the corrosion category and the expected service life, together with the relevant project documentation. There is also a separate Simplex training course dedicated to this topic.
We can analyse the situation and identify the likely causes, but we are only responsible for compatibility within the Multichem systems. In the case of mixed coatings, we usually recommend carrying out a test on a sample component before a decision is made.
DOCUMENTS AND MATERIALS
Multichem materials and documentation relating to our brands
On the Multichem website, you will find company certificates, catalogues, leaflets and materials to support brand communication. Documentation relating to specific products, including technical data sheets and safety data sheets, is available on the Profix and Simplex websites.
Certificates
Catalogues
Marketing materials
Leaflets
Documents
Multichem Materials
Certificates
Catalogues
Marketing materials
Leaflets
Documents
TECHNICAL SUPPORT
Technical consultancy in automotive and industrial paint finishing
Multichem’s technical advisers help customers select a coating system suited to the type of substrate, application conditions and the desired finish. We support garages, paint shops and manufacturing plants in product selection, process optimisation and the analysis of the causes of coating defects. Our consultancy services cover Profix automotive solutions and Simplex industrial solutions.
Technical support for paint shops and garages
We help you select the right primer for your car paintwork, as well as the appropriate hardener and thinner, taking into account the temperature, the scope of the repair and the conditions in the spray booth. We verify the mixing ratios, application parameters and drying times. We also analyse the causes of coating defects based on descriptions, photographs, process parameters or a technical visit.
Selection of anti-corrosion systems and industrial coatings
We help you select a coating system suited to the substrate, working environment, corrosion category and expected service life of the coating. For projects subject to the requirements of ISO 12944, we recommend appropriate solutions and provide technical documentation. We also support application trials, the implementation of new materials and the optimisation of the painting process.
Do you need technical support? Please describe the substrate, the products used, the application conditions and the problem you have encountered. We respond to enquiries from business customers within 24 working hours. If a remote analysis is not sufficient, we will arrange for further technical support. Report a technical issue